FAQ's

1. How long will it take to receive my order?
Orders are processed within 1–3 business days. After processing, standard shipping takes 5–7 business days, expedited takes 2–4 business days, and express takes 1–2 business days.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the United States.

3. How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can use this to monitor your package's journey in real time.

4. Do you ship internationally?
Currently, we only ship within the United States. We're actively working on expanding to international destinations — sign up for our newsletter to be the first to know!

5. What if I entered the wrong shipping address?
Please contact us immediately at [your support email]. If your order hasn't shipped yet, we'll do our best to update the address. Once shipped, we're unable to make changes.

6. My tracking shows "delivered" but I haven't received my package. What do I do?
Please check around your delivery location (porch, mailbox, with neighbors) and allow 24–48 hours, as carriers sometimes mark packages delivered early. If it still doesn't turn up, file a claim with the carrier and reach out to us — we'll help however we can.

7. Can I change my shipping method after placing an order?
If your order hasn't been processed yet, contact us right away at [your support email] and we'll try to accommodate the change.

8. Do you ship to PO boxes?
Yes, we ship to PO boxes via standard shipping. Expedited and express shipping may require a physical address.

9. What happens if my package arrives damaged?
We're sorry to hear that! Please email us at [your support email] with photos of the damaged item and packaging within 48 hours of delivery, and we'll make it right.

10. Will I be charged customs or import fees?
Since we currently only ship within the US, there are no customs or import fees.