Refund policy

At Elites Aura, we want you to love your purchase. If something isn't right, we're here to help — please review our return and refund guidelines below.

1. Return Eligibility
We accept returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is unused, unopened, and in its original packaging
  • The item is not a final sale or clearance item
  • Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Fragrances with broken seals
  • Skincare products that have been opened or used
  • Supplements with broken seals or opened packaging
  • Gift cards
  • Final sale / clearance items

If a product arrives damaged, defective, or incorrect, please see Section 5 below — these are handled differently.

3. How to Start a Return
To initiate a return, please email us at elitesaura1@gmail.com with:

  • Your order number
  • The item(s) you'd like to return
  • Reason for the return

Our team will review your request and provide return instructions within 1–2 business days. Please do not send items back without prior approval, as unauthorized returns may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as Elites Aura is not responsible for items lost in transit during a return.

5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your support email] with photos of the item and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method within 5–10 business days
  • Original shipping charges are non-refundable (unless the return is due to our error)

7. Late or Missing Refunds
If you haven't received your refund after 10 business days, please:

  1. Check your bank/credit card statement again
  2. Contact your card provider, as processing times vary
  3. If still unresolved, contact us at 

    At Elites Aura, we want you to love your purchase. If something isn't right, we're here to help — please review our return and refund guidelines below.

    1. Return Eligibility
    We accept returns within 30 days of the delivery date, provided the following conditions are met:

    • The item is unused, unopened, and in its original packaging
    • The item is not a final sale or clearance item
    • Proof of purchase (order number or receipt) is provided

    2. Non-Returnable Items
    Due to hygiene and safety reasons, the following items cannot be returned once opened or used:

    • Fragrances with broken seals
    • Skincare products that have been opened or used
    • Supplements with broken seals or opened packaging
    • Gift cards
    • Final sale / clearance items

    If a product arrives damaged, defective, or incorrect, please see Section 5 below — these are handled differently.

    3. How to Start a Return
    To initiate a return, please email us at [your support email] with:

    • Your order number
    • The item(s) you'd like to return
    • Reason for the return

    Our team will review your request and provide return instructions within 1–2 business days. Please do not send items back without prior approval, as unauthorized returns may not be accepted.

    4. Return Shipping

    • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
    • We recommend using a trackable shipping service, as Elites Aura is not responsible for items lost in transit during a return.

    5. Damaged, Defective, or Incorrect Items
    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your support email] with photos of the item and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.

    6. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

    • Refunds will be issued to your original payment method within 5–10 business days
    • Original shipping charges are non-refundable (unless the return is due to our error)

    7. Late or Missing Refunds
    If you haven't received your refund after 10 business days, please:

    1. Check your bank/credit card statement again
    2. Contact your card provider, as processing times vary
    3. If still unresolved, contact us at [your support email]

    8. Exchanges
    We currently do not offer direct exchanges. If you'd like a different product, please return the original item (if eligible) and place a new order.

    9. Cancellations
    Orders can be cancelled within a few hours of being placed, before processing begins. Once an order has shipped, it cannot be cancelled and must follow the standard return process.

    10. Contact Us
    For any questions about returns or refunds, reach out at Elitesaura@gmail.com or through our Contact page.

8. Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return the original item (if eligible) and place a new order.

9. Cancellations
Orders can be cancelled within a few hours of being placed, before processing begins. Once an order has shipped, it cannot be cancelled and must follow the standard return process.

10. Contact Us
For any questions about returns or refunds, reach out at